On-Site Support Model
- It provides a team that is available in the site for handling first level and second level calls.
- It offers an effective interaction for third level calls (i.e. calls addressed to Oracle, HP, IBM etc).
- Allows sizing of the team based on call volume and skills matrix.
- Support Team is available on site for any business discussions for the alignment of the implemented solutions.
- Efficient and effective Incident Management.
- Efficient and effective Change Management.
GTS provides a team that handles the daily operations and remains on site for supporting Business Applications (i.e. Oracle ERP and CC&B) and related infrastructure.
