Customer Care and Billing (CC&B)
GTS Professional Services
Our Offerings Include- Consulting
- Process Analysis
- Design , Development and Testing
- Application Integration
- Data Migration/Standardization
- Reporting
- Training
- On-site and offshore support
Oracle Utilities Customer Care and Billing (CC&B) handles every aspect of utility customer information - service connection, meter reads, rating, billing, and more - while also undertaking associated functions like payment processing, collections, field service, and meter management.
GTS has a well established practice with over 100 man-years of experience in the Utilities domain. Along with the proven GTS Project Management methodology and a skilled bilingual (Arabic / English) team, GTS has been the choicest implementer for key CC&B implementations in the GCC region.
GTS is also proud to have implemented the first bilingual (Arabic / English) CC&B system worldwide and has a developed in-house Utility Competence Center to undertake advanced customization to the base product, meeting complex business needs of today’s Utility business.
As a platinum partner for Oracle, GTS follows standard methodologies in the areas of project implementation, change and configuration management. With vast experience in application integration, data cleansing/migration and report development, GTS provides a one-stop shop for all the CRM and Billing/Metering needs of a modern Utilities business.
